Privacy Policy
Last updated on the 4th of February 2026.
1. Introduction.
This Privacy Policy explains how John Settle Therapy, a UK-based online therapy service, collects, uses, and protects your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We are the data controller for the personal data we process.
Our contact details:
John Settle
Email: settlejohn@icloud.com
Phone: +447587055324
If you have any questions about this policy or our data practices, please contact us using the details above.
2. Personal Data We Collect.
We collect personal data through our website's contact form, which is hosted on Wix. When you submit the form to request contact from us, we may collect:
- Your name
- Your telephone number
- Your email address
We do not collect any special category data (e.g., health information) via this form. Any therapy-related discussions occur separately and are handled with additional safeguards.
We may also automatically collect technical data via Wix, such as IP address, browser type, and device information, for site functionality and analytics. For details on Wix's processing, see their Privacy Policy at https://www.wix.com/about/privacy.
3. How We Use Your Personal Data.
We use your data for the following purposes:
- To respond to your inquiry and contact you about our therapy services (e.g., scheduling a call or providing information).
- To improve our website and services (e.g., analyzing form submissions anonymously).
- To comply with legal obligations, if required.
We do not use your data for marketing unless you explicitly consent.
4. Legal Basis for Processing.
Legitimate Interests: Processing contact details to respond to your inquiries and operate our business (balanced against your rights).
Consent: Where you provide explicit agreement, such as for any future communications.
Legal Obligation: If needed to meet regulatory requirements in the therapy sector.
5. Sharing Your Personal Data.
We do not sell or rent your data. We may share it with:
- Wix (as our website host and processor) – they process data on our behalf under a data processing agreement.
- Professional advisors or authorities if legally required (e.g., for compliance or investigations).
No data is transferred outside the UK without adequate safeguards, such as UK adequacy decisions or standard contractual clauses.
6. Data Security.
We implement appropriate technical and organizational measures to protect your data, including encryption, access controls, and secure servers via Wix. However, no system is entirely secure, and we cannot guarantee absolute security.
7. Data Retention.
We retain your contact form data for as long as necessary to fulfill your inquiry (typically up to 6 months after resolution) or longer if required by law (e.g., for tax or regulatory purposes, up to 6 years). After this, data is securely deleted or anonymized.
8. Your Rights.
Under UK GDPR, you have rights regarding your data, including:
- Access: Request a copy of your data.
- Rectification: Correct inaccurate data.
- Erasure: Request deletion in certain cases.
- Restriction: Limit processing.
- Objection: Object to processing based on legitimate interests.
- Portability: Receive data in a transferable format.
- Withdraw Consent: Where processing relies on consent.
To exercise these rights, contact us at [Your Email Address]. We respond within one month. There is no fee unless requests are excessive.
9. Cookies and Tracking.
Our Wix site may use essential cookies for functionality. We do not use tracking cookies for advertising without consent. You can manage cookies via your browser settings. For more, see Wix's cookie policy.
10. Children.
Our services are not directed at children under 16. We do not knowingly collect data from them.
11. Changes to This Policy.
We may update this policy periodically. Changes will be posted here with the updated date. Significant changes will be notified via email if we have your contact details.
12. Complaints.
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I am registered with the Information Commissioner’s Office (ICO Number ZC030064) and any information that I keep is subject to the Data Protection Act 2018 (DPA 18) and United Kingdom General Data Protection Regulation UK-GDPR.
If unsatisfied with our handling of your data, contact us first. You can also complain to the Information Commissioner's Office (ICO): www.ico.org.uk or helpline 0303 123 1113.
This policy applies only to our website and services. Links to third-party sites are not covered.
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13. BACP Governance & Ethical Framework.
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John Settle is a member of the British Association for Counselling and Psychotherapy (BACP) and adheres to their Ethical Framework, which you can view by following this link:
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www.bacp.co.uk/ethical-framework
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As a member of the BACP I am required to keep accurate and appropriate notes of our work together. I record my session notes securely on an electronic device that is only used by me. This is password protected at both the level of the individual document and the device itself.
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https://www.bacp.co.uk/privacy-notice/
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If you are not happy with our sessions or the standard of my work, I hope that you would feel able to talk to me about this. If you feel unable to talk to me or in the event if a serious complaint please contact the BACP at:
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Website: www.bacp.co.uk
Phone: 01455 883300
Email: gethelp@bacp.co.uk
Address: BACP, 15 St John’s Business Park, Lutterworth, Leicestershire, LE17 4HB
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